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Privacy & Cookies

This privacy information tells you how we deal with your personal data and privacy when you use or supply information with DoNESC. 

We are registered with the Information Commissioner’s Office (ICO), registration number ZA556246. The Trust Data Protection Officer is the Head of Governance (  

DoNESC is the data controller. This means that we determine how, and why, your data is processed and stored. 

Information we collect from you on our main website. 

We will collect and process the following data about you in the following ways: 

  • Information you give us. This is information about you that you give us by registering for an account or filling in forms on our site or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to access our services, use any social media functions on our site, surveys campaigns and when you report a problem with our site. The information you give us may include your name, address, email address and phone number. If you chose not to provide your data at any point, it may mean we cannot provide the service required.
  • With regard to each of your visits to our site we will automatically collect the following information:
  • technical information, including your IP address, your login information, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform.
  • information about your visit, including the URL, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call us.

Information we collect from you through third party websites. 

We will only request data from third party organisations when it is necessary to fulfil our role in providing a service to you. 

Information you give us through other methods. 

Our Data Retention Policy outlines what personal data we hold and the reason for holding it.  A copy of the Data Retention Policy is available on request. 

How we use your information. 

We use information you give us for the purposes it was given, e.g., if you give us your email address to receive information from us, we will only use your email address for this purpose. 

We use technical information about your website visit:  

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  •  as part of our efforts to keep our site safe and secure.

If we use your personal data for a new purpose then we will seek your consent to do so where and whenever necessary, prior to the new processing. 

We will remove your personal data when we no longer have reason or consent to hold it. Our Data Retention Policy outlines how long we hold personal data for and the reason for holding it. Copy available on request.   

Disclosure of your information. 

We will disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of our users, or others. 

Where we store your personal data. 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our providers. This includes staff engaged in, among other things, the fulfilment of your requests for services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy information and in compliance with the UK GDPR (General Data Protection Regulation). 

All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.  

Your Rights. 

You have rights under data protection laws in relation to your personal data.  These can be found on the ICO website.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites. 

Access to Information.

 You have the right to access information held about you. You can exercise this right at any time by contacting and making a Subject Access Request.  


Our website uses cookies to store small amounts of data on our visitors’ computers or devices. Cookies are small pieces of text data that can be placed on a visitor’s computer, normally to provide enhanced functionality and/or improved relevancy of information. For more information about cookies, visit  

In order to comply with the Privacy and Electronic (EC Directive) Regulations, we will from time to time audit our use of cookies and publish information here. 

By using this website, you agree that we can place cookies on your computer unless you change your browser settings. We believe there is no reason for any concern over any of the cookies used on our website; however certain users may have privacy concerns or consider some cookies to be intrusive.   

Below we outline what cookies we use and why, to help you make an informed choice. 

First-party cookies (created by ourselves): 

  • None
  • Third-party cookies (created by others):
  • Google Analytics (to record statistics such as how many people visit our website)
  • Additional cookies are set only for administrators and staff who edit the website
  • _ga This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 
  • _gat_gtag_UA_2057999_3 _gat cookie is used for throttling analytics requests to limit requests being sent from your browser to Google services. gtag uses cookies to identify unique users across browsing sessions.
  •  _gid _gid cookie is responsible for tracking user behaviour.
  • PHPSESSID The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. On the Action website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.

Controlling and Blocking Cookies. 

We do not use cookies to collect personally identifiable information about you. However, if you wish to block cookies from this website (or any other), you can do so by modifying your browser settings. Your browser’s Help function should advise you on how to do this. If you would like more information on how to do this for your specific browser, please visit 

If you use your browser settings to block all cookies, certain parts of our site may not function correctly. 

Changes to our privacy and cookie information. 

Any changes we make to our privacy and cookie information in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy. 


Questions, comments and requests regarding this privacy information are welcome and should be addressed to the Data Protection Officer on  

Useful References. 

The Information Commissioner’s Office